Appointment Scheduling: When you call for an appointment, our receptionist will ask a few questions regarding the nature and urgency of your problem or concern. Our staff members are chosen for their professionalism in matters of confidentiality, so you may be open with them. In order to accommodate our patients’ request for appointments in a timely manner, we require at least 48 hours notice for cancellations. As a courtesy, we will call and remind you of your appointment one to two days prior to your appointment. If you cannot keep that appointment, please notify us immediately. For all urgent problems, telephone requests and prescription refill requests, we will do our best to accommodate you with an appointment or a response to your question within 24 business hours.

WHAT IF I NEED TO BE SEEN SOONER!?  Please ask to be placed on our cancellation list.  We have approximately 5 cancellations to fill each day.  Here’s how it works…  Our staff begins calling patients on the waiting list as early as 7AM.  They call each person on the list in order.  You must provide us with a phone number where we can reach you directly and YOU MUST ANSWER THE PHONE.  If they do not reach you, they immediately move to the next person on the list.  If they attempt to call you 3 times and you do not answer, they remove you from the cancellation list.  MOST PEOPLE ON THE CANCELLATION LIST ARE SEEN WITHIN TWO WEEKS!  If you are placed on the cancellation list and don’t receive a phone call or an appointment within two weeks, call us back!



Telephone requests: We have an organized in office telephone encounter messaging system. We will attempt to respond to all telephone requests within 24 hours. For new or urgent problems, under most circumstances you will be asked to come to the office to have your concern addressed. Due to the visual nature of dermatology, diagnoses cannot be made over the phone.

Patient Portal Messaging:  Utilizing the patient portal or the healow app is the fastest and most efficient way to have prescriptions refilled and ask the doctors a question.  Answers to your portal message are usually sent directly by the doctor without involving other staff.  You may receive answers any time of day, depending on when the doctors are able to answer the messages, but always within 24 business hours.

After Hours: Telephone messages will NOT be checked after hours or on weekends. If you have an emergency, please go to the nearest emergency room and ask the emergency room physician to contact Dr. Rosenberger if they deem it necessary.