Appointment Information
Appointment Scheduling: When you call for an appointment, our receptionist will ask a few questions regarding the nature and urgency of your problem or concern. Our staff members are chosen for their professionalism in matters of confidentiality, so you may be open with them. In order to accommodate our patients' request for appointments in a timely manner, we require at least 24 hours notice for cancellations. As a courtesy, we will call and remind you of your appointment one to two days prior to your appointment. If you cannot keep that appointment, please notify us immediately. For all urgent problems, telephone requests and prescription refill requests, we will do our best to accommodate you with an appointment or a response to your question within 24 hours.
Telephone requests: We have an organized in office telephone encouter messaging system. We will attempt to respond to all telephone requests within 24 hours. For new or urgent problems, under most circumstances you will be asked to come to the office to have your concern addressed. Due to the visual nature of dermatology, diagnoses cannot be made over the phone.
After Hours: Telephone messages will NOT be checked after hours or on weekends. If you have an emergency, please go to the nearest emergency room and ask the emergency room physician to contact Dr. Rosenberger.
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